[{"@context":"https:\/\/schema.org\/","@type":"Article","@id":"https:\/\/www.elipso.cz\/jak-se-resi-reklamace-a-vraceni-zbozi\/#Article","mainEntityOfPage":"https:\/\/www.elipso.cz\/jak-se-resi-reklamace-a-vraceni-zbozi\/","headline":"Jak se \u0159e\u0161\u00ed reklamace a vr\u00e1cen\u00ed zbo\u017e\u00ed","name":"Jak se \u0159e\u0161\u00ed reklamace a vr\u00e1cen\u00ed zbo\u017e\u00ed","description":"Jako v\u0161ude jinde, i v obchod\u011b plat\u00ed, \u017ee zdaleka ne v\u017edy jde v\u0161echno p\u0159esn\u011b podle pl\u00e1nu. A a\u010dkoliv v\u00fdrobek se m\u016f\u017ee zd\u00e1t na prvn\u00ed pohled v po\u0159\u00e1dku, p\u0159i prvn\u00edm pou\u017eit\u00ed se na n\u011bm m\u016f\u017ee objevit vada. To samoz\u0159ejm\u011b nen\u00ed v\u011bt\u0161inou vina prodejce, av\u0161ak nem\u016f\u017eeme po z\u00e1kazn\u00edkovi cht\u00edt, aby platil za n\u011bco, co nefunguje. A na...","datePublished":"2025-06-01","dateModified":"2025-06-01","author":{"@type":"Person","@id":"https:\/\/www.elipso.cz\/author\/devene\/#Person","name":"devene","url":"https:\/\/www.elipso.cz\/author\/devene\/","identifier":1,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/06eaac2906ebd8f5abb4917f3140de1503ec690466d6a69c4ec202bf5b15537c?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/06eaac2906ebd8f5abb4917f3140de1503ec690466d6a69c4ec202bf5b15537c?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"elipso.cz","logo":{"@type":"ImageObject","@id":"\/logo.png","url":"\/logo.png","width":600,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.elipso.cz\/wp-content\/uploads\/reklamace1(1).png","url":"https:\/\/www.elipso.cz\/wp-content\/uploads\/reklamace1(1).png","height":0,"width":0},"url":"https:\/\/www.elipso.cz\/jak-se-resi-reklamace-a-vraceni-zbozi\/","about":["Mobil"],"wordCount":431,"articleBody":"   Jako v\u0161ude jinde, i v obchod\u011b plat\u00ed, \u017ee zdaleka ne v\u017edy jde v\u0161echno p\u0159esn\u011b podle pl\u00e1nu. A a\u010dkoliv v\u00fdrobek se m\u016f\u017ee zd\u00e1t na prvn\u00ed pohled v po\u0159\u00e1dku, p\u0159i prvn\u00edm pou\u017eit\u00ed se na n\u011bm m\u016f\u017ee objevit vada. To samoz\u0159ejm\u011b nen\u00ed v\u011bt\u0161inou vina prodejce, av\u0161ak nem\u016f\u017eeme po z\u00e1kazn\u00edkovi cht\u00edt, aby platil za n\u011bco, co nefunguje. A na to pamatuje i z\u00e1kon. Pr\u00e1v\u011b ten stanovuje v\u0161em obchodn\u00edk\u016fm povinnost p\u0159ij\u00edmat reklamace a vr\u00e1cen\u00ed zbo\u017e\u00ed. P\u0159itom v\u0161ak obchody maj\u00ed ur\u010ditou volnost v tom, jak\u00e1 pravidla stanov\u00ed, i kdy\u017e v n\u011bkter\u00fdch p\u0159\u00edpadech zasahuje i zde. Proto bychom se m\u011bli pod\u00edvat na to, s jak\u00fdmi se nej\u010dast\u011bji setk\u00e1me.V prvn\u00ed \u0159ad\u011b je to povinnost reklamuj\u00edc\u00edho m\u00edt doklad o n\u00e1kupu. T\u00edm nejb\u011b\u017en\u011bj\u0161\u00edm je \u00fa\u010dtenka, a\u0165 u\u017e v klasick\u00e9 nebo elektronick\u00e9 podob\u011b, av\u0161ak je mo\u017en\u00e9 pou\u017e\u00edt nap\u0159\u00edklad i fakturu. D\u016fle\u017eit\u00e9 je, aby na n\u011bm bylo jasn\u011b naps\u00e1no, o jak\u00e9 konkr\u00e9tn\u00ed zbo\u017e\u00ed se jednalo, kolik za n\u011bj z\u00e1kazn\u00edk zaplatil, a tak\u00e9 kdy a kde k n\u00e1kupu do\u0161lo. Je to proto, aby si z\u00e1kazn\u00edk nemohl vym\u00fd\u0161let, \u017ee dan\u00fd po\u0161kozen\u00fd v\u00fdrobek koupil v dan\u00e9m obchod\u011b, kdy\u017e jej ve skute\u010dnosti koupil jinde.D\u00e1le obvykle obchodn\u00edk chce, aby bylo zbo\u017e\u00ed v origin\u00e1ln\u00edm balen\u00ed. Zde se m\u016f\u017eeme pt\u00e1t, jak\u00fd je k tomu d\u016fvod, av\u0161ak kdy\u017e se nad t\u00edm zamysl\u00edme, zjist\u00edme, \u017ee je to logick\u00e9. Nikdo nechce, aby z\u00e1kazn\u00edk onen obal vyu\u017e\u00edval k dal\u0161\u00edm podvod\u016fm. Nav\u00edc je to dal\u0161\u00ed zp\u016fsob, jak uk\u00e1zat, \u017ee se skute\u010dn\u011b jedn\u00e1 o origin\u00e1ln\u00ed v\u00fdrobek, a nikoliv nap\u0159\u00edklad n\u011bjakou levnou variantu, kter\u00e1 se mu jen podob\u00e1. Samoz\u0159ejm\u011b n\u011bkter\u00e9 firmy se sna\u017e\u00ed podm\u00ednky nastavit tak, aby bylo vr\u00e1cen\u00ed zbo\u017e\u00ed a reklamace v podstat\u011b nemo\u017en\u00e1. Je to proto, \u017ee pro obchody rozhodn\u011b nen\u00ed ide\u00e1ln\u00ed, pokud doch\u00e1z\u00ed k reklamac\u00edm. Nejen\u017ee je s t\u00edm pom\u011brn\u011b dost n\u00e1klad\u016f, ale z\u00e1rove\u0148 to m\u016f\u017ee i firm\u011b po\u0161kodit pov\u011bst, a to nikdo nechce. Nen\u00ed tedy s podivem, \u017ee se od toho sna\u017e\u00ed z\u00e1kazn\u00edky odradit. To, zda jsou \u00fasp\u011b\u0161n\u00e9, je u\u017e jin\u00e1 ot\u00e1zka.                                                                                                                                                                                                                                                                                                                                                                                          5\/5 - (2 votes)        "},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Jak se \u0159e\u0161\u00ed reklamace a vr\u00e1cen\u00ed zbo\u017e\u00ed","item":"https:\/\/www.elipso.cz\/jak-se-resi-reklamace-a-vraceni-zbozi\/#breadcrumbitem"}]}]